The last few weeks have had the typical Christmas and New Year’s activity, combined with that of trying to doing our startup. It’s made for basically no time off, as I was doing customer care over the “break” as much as building out our launch plan and testing our marketing.
Customer care itself is an interesting exercise. It’s a great chance to hear from your customers. Things that are intuitive for someone who spends 14 hours a day on a computer aren’t for most of the rest of the world. You hear ideas, complements, insults and plenty of problems. Even if you are only addressing a very small portion of the dating-base, the feedback can be a real gift. It does take a lot of time, but it’s valuable time.
Over the weekend, I’ve been fortunate enough to have more than a few more visitors to both this site and downtoearth. (Hi Markus) I guess I won’t be as interesting if I post pictures of my kids opening presents now… I do thank all of you for all of the recent comments, and comments are open on this post. We’ve got a lot to talk about now and in the near future.
Tags: downtoearth, launch plans, New Year's Day
Hey steve…
Good luck, the amount of spam and fraud on a free site is about 10 times that of a paid site… It will be hard to battle things like this that seem to come in different incarnations weekly. http://forums.digitalpoint.com.....?t=1087296
Bots are pretty rotten tactics, that’s for sure. It’s the last thing your/our daters want. Unfortunately it takes such small response rates to make it “worth it”
Just keeping up with comment spam on blogs can be hard enough. One of my other blogs gets 3-5 spam comments a day.
Dealing with bad behavior is one of the keys that downtoearth is built on, but it takes good tech and a vigilant community.
PS glad that you like our photo uploader. We’re pretty proud of that too. And yes it’s harder than it looks to build.